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Subscription Terms And Conditions

You are enrolled in a continuous subscription at the listed rate, subject to future price increases. The subscription will automatically renew at the then-applicable rate unless you cancel it by calling 210-250-2000 or by managing your account at: ExpressNews.com/SubscriberServices. You will receive a communication prior to new charges if material terms of your subscription, including the rate, change.

You understand that you can cancel your subscription any time. Cancellation will become effective at the end of your current billing period; access to the Subscription Product will also end at the end of your current billing period. Refunds or credits are not provided for any cancelled Subscription Product; temporary suspension of your Print Subscription Product is available upon request.

You consent to receive communications, including bills, electronically via the email address you have provided. Print subscriptions may include up to ten premium days. Print subscribers will be charged up to $7.00 for each premium day in the billing period when the product publishes. All subscriptions will include a Thanksgiving Day premium edition. For this premium edition your account will be charged up to an additional $7.00. Any premium or bonus charge may result in a shortening of your subscription period. Prices are subject to change.

A $4.95 charge will be applied to each bill for processing costs. These charges may result in shortening the length of your billing period. To avoid this billing charge, you may enroll in recurring payment card billing (EZPay) by calling 210-250-2000 and authorize the San Antonio Express-News to automatically charge your provided payment method for your continuous subscription, which will automatically renew unless you cancel it by calling 210-250-2000 or by managing your account at: ExpressNews.com/SubscriberServices. Any outstanding balances will be processed with the first charge. Thereafter, you will automatically be charged for the next subscription term at the then-applicable rate which will include all applicable tax.

You can view the entire Terms of Use at any time by visiting ExpressNews.com/terms_of_use (including the class action waiver and binding arbitration provisions described in those Terms), view the FAQs (frequently asked questions) by visiting ExpressNews.com/subscriberfaqs, and view how your information will be used by reading our privacy notice by visiting ExpressNews.com/privacy_policy.

Billing Information

Q: What payment methods can I use?
A: Payments can be made with your credit card or check. This can be done online, by phone or mail in your payment with a billing statement. For your convenience, save time and money by enrolling in our EZPay program.

Q: What is the EZPay program? How does it save me time and money?
A:Our EZPay Continuous Service program is a convenient method of paying your subscription automatically. You provide your credit card information and we will automatically charge your card every month until you cancel, allowing you to enjoy many conveniences including no more envelopes, stamps or having to remember to mail your payment. If you choose to receive a printed bill, a $4.95 charge will be applied to each bill for processing costs.

Q: Why did the price change for my subscription?
A: Please call the subscriber services so that we may reference your account and discuss any changes with you. Please call (210) 250-2000. Business hours are from 7am–5:00pm, Monday through Friday, 7am–11:00am on Saturday and Sunday.

Q: Where can I update my EZPay payment information?
A: Simply go to Subscriber Services. Once you have logged in select the billing tab.

Q: How can I request a refund of the balance left on my previous subscription?
A: Option currently not available online. Please call the Subscriber Services at (210) 250-2000. Business hours are from 7am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday.

Q: Where can I update my billing address?
A: Simply go to Subscriber Services. Once you have logged in select the billing tab or call Subscriber Services at (210) 250-2000 during business hours are from 7am–5pm, Monday through Friday, 7am–11am on Saturday and Sunday.

Q: How do I cancel my subscription?
A: You can cancel at anytime, by calling customer service at 210-250-2000 during business hours to review your subscription. Cancellation will become effective at the end of your billing period; refunds and credits will not be provided.

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